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Conversations with George F. Snell III on Media, PR & the Social Web

HighTalking: How Social Media Can Get You a Book Deal

Author J.C. Hutchins

J.C. Hutchins is the author of “7th Son: Descent” – a science fiction thriller filled with action.  It features a presidential assassination, cloning, and a villain that would J.C. says “make Cobra Commander wet the bed.”   As a struggling, unpublished author, he used social media to land a book deal with St. Martin’s Press.  J.C. was kind enough to grant HighTalk an interview so he could talk about his experiences and tell us how social media helped him land a book deal.

HighTalk: So you finish 7th Son and you’re excited about it and then what happened when you tried to find an agent and a publisher?

J.C.: It died on the vine! [laughs] 7th Son has a nutty back story: I wanted to write a book that was big — REALLY big. So I just started typing, and two years later, I had a manuscript that was 1,200 pages long. Big rookie mistake. Another rookie mistake was assuming publishing pros would give me the time of day when I pitched them on a novel the size of a phone book.

Predictably, they all passed. I was crestfallen; I’d hoped the system would make an exception for me. But during that year — 2005 — I discovered podcasting, and something called “podcast novels.” Several scrappy authors were releasing their unpublished manuscripts online in free serialized audio episodes — episodic self-produced audiobooks. I smelled an emerging trend. I also realized I could never sell 7th Son, so I decided I’d share it.

I decided to re-brand the book as a trilogy of books. I made the monstrous manuscript’s first act “Book One,” the second act “Book Two,” etc.  I began releasing the first novel in serialized audio form in February 2006.

HighTalk: Tell us about your thought process – when you decided you could no longer wait for the publishing industry and decided to put your book up online for free?  Were you nervous?  Frustrated?

J.C.: I pitched 7th Son to at least 60 agents in 2005. That wasn’t as many as I’d planned on querying, but it became very clear very quickly that something was fundamentally wrong with the book. In hindsight, it was most likely its length — most thriller novels clock in at 400 pages, max. At first, I was frustrated with the industry, and then became increasingly frustrated with myself. I knew I’d written a solid thriller, but I apparently painted myself into a corner.

At the time, I didn’t think I “had it in me” to rewrite the work — another rookie mistake. I’ve since learned that is B.S. writers tell themselves to validate their personal fears, especially the lack of confidence so many of them have. I thought I’d exhausted all my options. But I needed to know. I needed to know if this book was worthy of an audience (as I thought it was), or unworthy of one (as the publishing pros thought it was).

I was very nervous releasing 7th Son in podcast form. Would people like it? Would they ignore it? I’m blessed to say the podcast became a breakout hit within that growing subculture. A community came to enjoy and support the book — and even evangelize it to friends and family. No one was more surprised than I.

HighTalk: How did you start with social media?  And then how to you expand on the original plan?

J.C.: Very tentatively … but that was okay, because the social media landscape was so different back then. Back in 2005 and 2006, MySpace and Frappr were the coolest things in the multiverse! I started slow, with a blog … then made it to MySpace … then reached out to fellow creators the old-fashioned way: via email and instant messenger.

I’ve tried many social networks since then, but I’ve found most success with podcasting/blogging, Twitter and Facebook. Those are the holy trinity for social media these days — but that shouldn’t come as a surprise to you or your readers!

HighTalk: Once the content was up – how did you promote it?

J.C.: Before the content was publicly available, I reached out to some influencers in the podcasting space and asked them to listen to some of the content and — if they thought it was worthy — provide a positive blurb or review about the story. This put me on the radar of a few cool creators, and added credibility to the work.

I then did some conventional promotion (or at least conventional for the space): I recorded and released an audio commercial for the book, which other podcasters could play on their shows; I shilled for “popularity contest”-style votes at various podcasting websites, I pleaded for reviews on iTunes. This was fine, but it felt … well … it felt boring and a little tired. I wanted to do something new.

I realized that presenting cross-promotional opportunities to podcasters was a solid strategy. I wasn’t asking them for favors; I was alerting them to my work, and — through a brief partnership — providing an opportunity for them to evangelize their own content. I invited well-established podcasters to read “previously on 7th Son” recaps for each episode. Their appearance boosted the credibility of my work, and they were able to promote whatever they liked. They would often then mention their cameo on their podcasts, which drove traffic to my content. Everybody wins. I even had movie and TV stars appear on the show.

I’ve since done far more ambitious cross-promotional efforts, and also recognized the power of fan-fueled evangelism. I’ve successfully deployed “zero budget” marketing strategies that take advantage of these cross-promotions, and have mobilized my fans to become “soldiers” in a 7th Son-themed street team.

In the microcosm of the podcast fiction space, I’m probably as well-known for my nutty promotions as I am for my thrillers.

HighTalk: Were you surprised at the reaction you got from readers?

J.C.: Totally! Remember, I was coming out of Rejection-A-Thon 2005, in which I heard the word “no” so many times, it stopped hurting. I had fundamental fears about the quality of the work … and yet, I was also stubborn enough to carve my own path.

I vividly remember those first few emails from listeners who said they were really enjoying the story. That delighted me — and still delights me. It’s the greatest compliment a writer can ever receive.

HighTalk: How did you end up connecting with St. Martin’s Press?  Did they discover you through social media?

J.C.: They did. Remember when I said I asked a few podcasters for blurbs way back in 2006? One of those dudes was David Moldawer, a brilliant podcaster and book critic for a popular show. He enjoyed the first few episodes, posted a positive review on a site, and that was that. But David kept listening to 7th Son, and became a fan.

Little did I know he was an editor for St. Martin’s Press at the time! He called me out of the blue in 2007, and told me about a “for hire” novel writing opportunity. The book was a supernatural thriller, and right up my alley. I accepted the gig, got writing, and then pitched him and St. Martin’s on 7th Son. Things moved forward from there.

So, in a way, if I’d never had emailed David for a review back in 2006, 7th Son might still be unpublished. I owe a great deal to David, and his generosity.

HighTalk: The trade paperback book came out on October 27.  Was being an officially “published” author different than what you had already published via the web?

J.C.: Yes and no. I’ve been promoting my work for nearly four years, so that aspect of the process hasn’t changed much. In fact, I’m grateful for those years of experience, as I bring an audience and promotional savvy to the table that very few first-time novelists have.

However, things become fundamentally different once you’re asking for people’s money (to buy the book). You have to continue to delight your audience with free content — which I’m doing: I’m releasing the “print edition” of the novel in free serialized audio and PDF formats, released prequel fiction, even folk songs “written and performed” by a character in the book! It’s my hope this continued commitment to my fans helps remind them of 7th Son’s fun story, and that they can make a tangible difference in the print novel’s success.

And of course, there’s pressure to deliver strong sales for the publisher. St. Martin’s wants the book to be a success. I want the book to be a success. I’m doing everything I can to ensure that happens, via personal outreach and firing up my fans to evangelize the novel to friends and family. As always, I’m trying to push the boundaries of traditional book promotion; one such effort is my fan-powered World War 7 initiative, found here: http://JCHutchins.net/WorldWar7.   And did I mention it makes a great holiday gift?  ;-)

HighTalk: What is your advice for struggling writers trying to find an audience?

J.C.: Make your work the very best it can be — no half-assing, no “it’s good enough,” no excuses. Then give away some of your content online, and shake your fanny so people know about it. You don’t have to record a full audiobook; you can post PDF excerpts, or short stories.

The movie Field of Dreams famously said, “If you build it, they will come.” That’s not entirely true. People need a map; they need to be told where to go. That’s what promotion does. Once you get folks to your content, make sure it’s the best it can possibly be. Do that, and you’ll be on your way to building a thriving community around your work … and making fans for life.

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Filed under: Content Creation, Culture, Social Media , , , , , , ,

The Web Isn’t an Expert

Don't let the web operate on your leg.

I had minor knee surgery last week to repair a running injury.

As I lay in bed with my leg elevated, the pain got to the point where I wanted to take some of the pain medication subscribed by the surgeon.  However, my wife informed me that I had already taken ibuprofen and I couldn’t mix the two drugs.

“Really?” I asked.

So we did what millions of other people do – we looked it up on the Internet.  The site we landed on – one for nurses – said it was perfectly okay to mix the two drugs.  As I was about to take the pain medication, I realized that I had no idea who had written the article on the web site.  In fact, I’d never even heard of the web site until now.  How did I know if it was accurate?

Was I really going to base a medical decision on random information from a web site I knew nothing about?  So I finally did the sensible thing: I called my surgeon’s office.

They told me taking the pain medication was fine, but as I contemplated it later, I had been about to make what could have been a serious medical decision based on information I clearly hadn’t vetted.  Mixing medications can be dangerous – and even life threatening – and the only advice you should take on mixing medications should be from experts -  doctor and nurses.

And herein lies the danger of the Internet – it tempts you with easy access to information.

I often joke with friends: “It must be true – I read it on the Internet.”  But, unfortunately, reading something does make it seem more official.  We have become used to finding information on the web – new restaurants, word definitions, new concepts, book reviews, etc… that we forget not all of it is accurate (or unbiased).

But there’s no danger in a restaurant review that’s misguided – or biased.  The only penalty is a lousy meal.  But medical, financial, and legal advice are different matters.

We still need experts for many areas of our lives.  The wisdom of crowds isn’t always the best way to go.

There’s no doubt that user generated content – written, researched and collected by amateur crowds – can be a goldmine of riches.  It’s an excellent way to discover information about a new social network site or if the latest Hollywood movie is any good.  It’s great for seeing if a new mobile device works well or if a software package you’re interested in buying is bug free.  Companies can solicit feedback and use it for customer service.

But the web isn’t an organized information set – and it can be tricked and manipulated.  Google, for example, doesn’t spit back search results for the most accurate information – only the most popular.  And any SEO expert worth his salt can help you increase your organic search rankings by pulling out tricks and tips to game the Google search algorithm.

There is no better reality check on Web 2.0 than Andrew Keen.  His book “The Cult of the Amateur” was a must read back in 2007.  But now nearly three years later it’s difficult to completely dismiss Keen when he says things like:

“What the Web 2.0 revolution is really delivering is superficial observations of the world around us rather than deep analysis, shrill opinion rather than considered judgment.”

That’s too wide a blanket in my opinion.  Some content on the web is excellent – other content not so much.  That’s why it’s still important to consider the source of the information you digest.

It’s also important to remember that experts are experts for a reason.  The web is a great tool – but like any tool it needs to be used properly.

And that’s why I called my surgeon.

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Filed under: Content Creation, Social Media, Web 2.0 , , , , , ,

Do Corporate-Sponsored News Blogs Work? A Look at ThreatPost and Building43

Yes, we can argue that most newspapers, magazines and TV news programs are owned by mega-corporations these days.  But those news organizations are run separately and have business models based on providing objective news reporting.

What I’m talking about are blogs launched by “non-media” companies to provide coverage of specific verticals as part of a larger marketing and communications strategy.  Earlier this year, I was high on the idea – for better or worse – that these corporate-sponsored blogs would step into the news void being created by the massive lay-offs at and closure of traditional magazines and newspapers.

Now I’m not so sure, although admittedly, it is still early.

The two such blogs that I thought held the most promise were ThreatPost and Building43.  Here’s my assessment of how they are doing:

ThreatPost

ThreatPost, a computer security blog, is sponsored by Kaspersky Lab, a home security software maker.  Kaspersky Lab launched ThreatPost seven months ago to provided a one-stop news portal for computer security news and trends.  Here’s how ThreatPost describes itself:

“ThreatPost was launched by Kaspersky Lab in an effort to help the broader community of Internet users learn about the growing malicious software activity on the Internet.  Kaspersky Lab hopes that the broader IT security community will visit Threatpost to stay abreast of breaking security news, learn about the latest threats and the best ways to stay protected against those threats, and engage in the overall discussion taking place in the security community.”

Kaspersky Lab hired a team of former journalists – including security veterans Ryan Naraine (formerly of eWeek) and Dennis Fisher (formerly TechTarget) – to gather the best security news to aggregate on ThreatPost and to provide its own reporting and commentary on the industry.  I’ve worked with both Ryan and Dennis before as a PR consultant and both of them are top-notch journalists.

At the time they launched it, I thought ThreatPost was a great idea (certainly a bold one) – although the former journalist in me worried about the implications of a security company sponsoring a security blog.  Clearly, there would little criticism or analysis of Kaspersky Lab that wasn’t positive.  But at least Kaspersky Lab appeared to be putting up firewalls and was committed to providing an “independent” news operation.

So has it worked?

Not if you rely on web traffic as a gauge of success.

In the last seven months, ThreatPost has averaged about 7,448 unique visitors per month or about 248 visitors per day, according to Compete.com.  These are dreadful numbers for a blog with a full-time reporting staff (I have a defunct literary blog that has not been updated in 11 months that still averages about 200 unique visits per day).

These numbers are even more disappointing when compared to Kaspersky Lab’s web site, which in the same period averaged 396,054 unique visitors per month and 13,202 visitors per day.  And keep in mind that Kaspersky Lab advertises ThreatPost on its homepage – so clearly Kaspersky web visitors show no real interest in trying out ThreatPost.

The Kaspersky web page has also seen growth in visitors in the last seven months (up more than 30,000) – while ThreatPost traffic has been sporadic and growth relatively flat.

Assessment: The problem with ThreatPost might be its lack of focus – and the inability to tell ThreatPost content apart from aggregated news stories from other sources.  ThreatPost feels too much like a mishmash – and doesn’t have a lot of personality.  Always a danger when you’re run by a company – instead of a publisher.  But there is no avoiding the obvious: ThreatPost has been a letdown.  The real question now is how long will Kaspersky Lab continue to pour money into a blog that clearly isn’t drawing in readers.

Building43

Building43 is a blog and web community dedicated to helping businesses optimize social media tools.  It is sponsored by RackSpace, the web hosting company in Texas (full disclosure: RackSpace is a former client for more than a year ago).  RackSpace hired uber-blogger Robert Scoble to create and run Building43 after his short stint at Fast Company.

I’ve always thought Scoble and Rackspace were an odd pairing (back in March I predicted Scoble would depart within 18 months).  But one thing you can’t argue with is Scoble’s energy and passion for social media.  He brings that and more to Building43.  Here’s how Building43 describes itself:

“At building43, we spend our time focusing on what those new developments mean to you. We go in-depth, and discuss the practical implications and the ways your business can apply the technology.  We’ve designed building43 to bring together thought leaders in a variety of disciplines and organizations, from entrepreneurs to those responsible for the latest technologies. They will share knowledge, experiences and advice on how you can use these cool new tools and apps to make your business more successful.”

Building43 launched about the same time as ThreatPost – and has been much more successful.  For the last seven months, Building43 has averaged 36,795 unique viewers per month, according to Compete.com.  That’s about 1,225 visitors per day.   But the growth has been spotty and in the last few months traffic is down more than 23 percent.

The numbers, however, are disappointing, especially for a site with professionally created content and a high-profile team working behind the scenes.  RackSpace’s corporate web site, for example, averages 222,876 unique visits per month or about 7,429 individuals each day.  And the numbers for Building43 pale in comparison to Scoble’s popular personal blog Scobleizer, which averaged 117,907 unique visits per month during the same time period (3,930 daily visits).

Although Scoble’s blog numbers are dropping as well.  At the launch of Building43, Scoble attracted 181,500 unique visitors to his blog.  Last month, the number had dropped to 115,826 – and that was an increase on his previous four months prior.  The situation for Scoble must be difficult trying to figure out which property is his priority – Scobleizer or Building43?

But Building43 needs to improve given that one-man blogging operations writing about the same topic – social media – like Jason Falls and Chris Brogan have far better numbers.  Last month, for example, Building43 had one of its best months at 40,627 unique viewers compared to Brogan with a whopping 181,141 and Falls’ Social Media Explorer at 58,863 (again numbers via Compete.com).

Assessment: RackSpace hired Scoble for his visibility and know-how, yet Building43 doesn’t focus on him.  In fact, other than byline credit and appearing in videos, Scoble isn’t a focal point for the site.  I can understand why RackSpace doesn’t want to do this, but clearly it isn’t working.  Scoble should be the face and voice of Building43.  I see RackSpace giving Building43 more time to develop given that the numbers are inching upwards (and RackSpace’s stock has soared recently).  But I’m not yet willing to retract my prediction that Scoble and RackSpace will part ways within the next 12 months.

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Filed under: Blogging, Content Creation, Marketing, Social Media , , , , , , , , , , ,

Ugly Week for Print Media

It was a terrible week for the mainstream media in a year that I’ve called the Great Media Collapse of 2009.  The struggling economy, plummeting ad sales, and the proliferation of content on the web as been a 1-2-3 punch that the traditional press has been unable to withstand.

But the news this week seemed worse than usual.

Print Media: "No seriously, I feel fine."

The Wall Street Journal – despite being the only national newspaper to show signs of growth – announced this week that it was shuttering its Boston bureau on December 31.  The WSJ said nine of the 12 Boston based reporters would be laid-off and three reassigned.

This is not only a blow for business journalism, but bad news for Boston.  The WSJ has no plans to shutdown any of its other 36 bureaus and had this to say about closing Boston operations (via the Boston Globe):

“We are not giving up on the beats; we are just relocating them,’’ Robert Christie, Journal spokesman said. “A lot of the companies that we used to cover are no longer in Boston and a lot of the jobs that were in Boston could be located anywhere in the US.’’

It has long been feared by Bostonians that the “Hub of the Universe” was losing its ranking as an important major city in the U.S.  It’s clear that the WSJ is of that mindset and no longer considers Boston an important geography for comprehensive national business coverage.  This is a big slight, especially for the technology and health care sectors in Massachusetts and in greater New England.

The WSJ is basically telling Boston that it is no longer important enough to focus on. Consider this: Would the WSJ ever consider shutting down operations in Silicon Valley?

Unlikely.  Silicon Valley is considered too important – especially in technology innovation.  So what does this decision ultimately say about Boston?

Then there was the news from Forbes.  There was another round of lay-offs at the staid business magazine and just so Boston didn’t feel it was being singled out – Forbes closed its Los Angles bureau.  Here’s what publisher Steve Forbes had to say, according to the New York Times:

“We — and the entire media world — have been hit hard by both the severe recession and the seismic shifts wrought by the Web,” Mr. Forbes wrote. “Given these dramatic events, further layoffs, unfortunately, are necessary across the entire organization.”

The Great Media Collapse has not been kind to business publications.  Fortune is down to publishing 18 issues a year (about once every three weeks).  BusinessWeek – losing money like a broken dam loses water – sold for less than a 4-bedroom condo in downtown Manhattan earlier this month ($5 million) and will likely be reducing staff by significant levels.  And, of course, Portfolio magazine shutdown in April after being launched amid much fanfare (it last slightly more than two years).

If all of these lay-offs and closings weren’t bad enough, this week also featured the release of the newspapers industry’s circulation numbers from the Audit Bureau of Circulations.  The numbers were bleak – down 10 percent from last year at this time.  The entire industry sold less newspapers per day than at any time prior to 1940.

The question now isn’t so much if the newspaper industry will survive, but when will the death be official.

The print media has had a brutal year, but it can’t withstand many more weeks like this one.

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Filed under: Journalism, Media Relations, Newspapers , , , , , , , , , , ,

I Am Not a Social Media Guru

Social Media Guru: "Shall I say something mind-boggling?"

But I play one on the internet.

Just kidding.

Guru is a religious term from Hindu.  Here’s the definition: “A spiritual teacher, especially one who imparts initiation.”

I’m not one of those.

Yet I’m called a “social media guru” a lot – by friends and family, colleagues introducing me to clients, and clients introducing me to peers.  It’s kind of embarrassing.  I always feel like I need to bow stoically and mutter an insightful truism about the web.

When I was a journalist no one called me a “reporting guru.”  When I made the transition to communications consultant no one called me “PR guru.”  But now that I’m a digital and social media consultant people insist on calling me a “social media guru.”

It’s silly.

I’m a consultant, an adviser.  I help companies and organizations integrate digital and social media into their existing communications and marketing efforts.  I help design standalone digital and social media campaigns as well.  And, yes, I blog and use Twitter and know what Gowalla is.  I understand how communications is evolving and how traditional venues like media and advertising are transforming.

But I’m not a guru and neither are my peers.

The label “guru” make it all seem so mysterious and unattainable.  As if us “social media gurus” have obtained some secret formula or possess a magic wand.  That’s not the case.  Most us have backgrounds in traditional marketing and communications and got on board the social media wave early.  We’ve had a chance to experiment and get experienced at what works – and what doesn’t.

We’ve learned how to apply the new rules for communicating on the web so that we can now help you get to the same place – and reap the benefits.

So if you want to hire a guru – do so for spiritual enlightenment.  But if you want some help and guidance in learning the strategy and tactics around digital and social media?

Then hire an experienced social media consultant.

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Filed under: Marketing, Public Relations Consulting, Social Media Consulting , ,

Don’t Let Sloppy Social Media Practices Damage Your Brand

So train your employees.

The only way your company is going to get a handle on how to integrate social media into marketing and communications is to teach your employees how to do it.

The only way to get social media jedis at your company is through training.

That means training.  It means education.  It means setting up guidelines and policies.  But it also means creating an environment where employees are empowered to experiment and be creative – but safely and within the framework of your organization.

That way you aren’t the next social media faux pas.

Case in point: Sports Illustrated.

Last week an unfortunate communications person at Sports Illustrated was busted trying to bribe a Digg.com power user into posting Sports Illustrated articles.  You can read all the gory details over at Mashable.

We could engage in an entire debate about Digg.com and how power users continue to run the place – but that’s a topic for another time.  Or you can read a blog post I did about that months ago.  We’ll also ignore – for now – that the communications person was perfectly within his rights to request the power user to post SI content.

The real problem here was the attempt at bribery.  According to the email by the SI coordinator posted over at Mashable, the SI communications person wrote:

“…(A)lso send me your address if you’d like to receive some SI memorabilia (books, apparel, etc.) for free.”

So last week Sports Illustrated had its brief moment in the social media hall of shame.  We’ll see if there are any further repercussions other than the plethora of blog posts and tweets which took the magazine to task for its tacky and potentially unethical behavior (and apparently SI has already shutdown its SIonDigg Twitter account and the communications person has removed their LinkedIn account as well).

But the real question is: Was this the fault of the communications person?  Or of Sports Illustrated?

Does Sports Illustrated have social media guidelines?  Have they trained their staff on how to use social media networks?

As more companies move communications and marketing online, it is crucial to get employees trained on how to use these tools and what your company expects of them.  Employees need to understand what is acceptable and what isn’t acceptable when they engage online.

So is your company providing your employees with the right social media guidance?

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Filed under: Business, Journalism, Social Media , , , , , , ,

Google Continues to Roll with Social Search

13th

Don't be frightened. It's just Google taking over the Social Web - again.

Google launched Social Search yesterday and at first glance it’s another game changer.

Google is on quite a roll adding social media features.  Last month, it launched the controversial Sidewiki application.  At the rate Google is going it will not only own the web, but the social web – by the end of next week.

But in all seriousness this is another example of Google closing the net around social media – and distancing itself from other search companies like Bing and Yahoo and putting pressure on social networking companies like Facebook and Twitter.

And just like Google Sidewiki, which brought up important questions regarding web site ownership and the how brands can control their brand image on their own web sites, Google Social Search (now available via Google Labs) comes with a set of big set of interesting questions.  This time mostly around privacy (if that even exists anymore).

Google will now tap into your online social circle from places like Facebook, Twitter and your Gmail account to pull out the identities of those people you are connected with.  You can edit the list, of course, but in order for Social Search to work you need to give Google access to your social networking accounts (and in many cases – Google already has that information.  Scary? Kind of.).

A larger question looms about the shrinking influence of mainstream media – and of traditional spheres of influence such as corporations, governments, organizations, etc.  Are we becoming a society that places too much value on the limited input of our social circles?  Is third-party validation from sources outside our social circles becoming increasingly irrelevant?

So what is Social Search?

With Social Search activated you now have access to the public record of your social circle on any issue you inquire Google about.  In other words, Social Search gives you back search results related to people you know from your social networks.

How does this work?  If you are interested in a specific restaurant in Boston and do a search on the restaurant name – the Social Search option will present you with results related to your friends.  So if any of your friends reviewed the restaurant on Yelp or tweeted about it or wrote a blog posts on the experience – it will be featured in the Social Search results at the bottom of your search page results.

For example, I did a search on the “Boston Globe.” The first search back on the regular Google Search was for Boston.com – the online version of the Boston Globe newspaper.  However, in Social Search the first result back was a blog post by Paul Gillin on his blog “Newspaper Death Watch.”  The blog post was about the New York Times threatening to shutdown the Globe back in April.

Why Paul Gillin (the author and social media consultant)?

Because Paul and I are connected via Gmail.  I interviewed Paul way back in February for my blog’s Hightalking interview series.  Since Paul and I conducted the interview through Gmail – Google has a record of the conversation and places Paul within my social circle as someone I trust (Paul and I are also connected through LinkedIn).

Social Search works with the idea that people are interested in what their friends have to say about issues that interest them.  It tightens the net around your extended network – and makes them a valuable commodity for you.  But the concept is a powerful one because don’t we innately trust our social circle?  Isn’t it cool to think we can find results on the web about books, restaurants, music, movies, business functions, software, etc. and that our friends can provide us with valuable information?

But it also has the ability to make us too reliant on that network – and perhaps narrows our world views to only those people closest to us.

Social Search also decreases the influence of brands.  So in the example above – the Boston Globe no longer has the top spot and the chance to direct traffic back to its site.  It now has to compete with the social circle of – well – everyone.

Lots of great fodder for debate.  What are your thoughts about Google’s Social Search?

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Filed under: Business, Social Media, Web 2.0 , , , , , ,

10 Ways to be a Great Client

PR people love sugar more than horses.

PR people love sugar more than horses.

It takes two to tango.

I was heartened recently when a colleague was invited to speak at a client event.  The client recommended an intriguing topic for the talk: “How can companies be better clients for their PR agencies.”  It’s easy to blame your consultants when a relationship goes sour, but truth be told it isn’t always the fault of the agency.

So here are my 10 unscientific ways that clients can be better clients.  Please feel free to add your own observations.

Be polite.

Snarling never gets the job done.  So imagine what happens when you decide not to send terse emails, leave rude voicemails or scold people at meetings?  You get a better and stronger relationship.

Sugar works better than vinegar

When your team gets you a feature in BusinessWeek or produces a blockbuster YouTube video or designs a killer iPhone application, why not tell them how much you appreciate it?  Yes, they are paid to deliver results, but everyone likes a pat on the back, too.

Not even Houdini could read minds.

Your PR team can’t deliver the results you expect if you haven’t articulated them.  Be direct.  Tell them what your expectations are and then put it in writing.  When everyone is on the same page there are no surprises.

Mistakes and disagreements will happen.

Even the best relationships go through rocky periods.  So it is inevitable that something will go wrong.  But don’t bail just because there’s been a mistake.  Deal with it together.  Find a solution.  Pointing fingers, expressing disappointment, and throwing tantrums doesn’t get you to a solution.  In fact, it probably makes things worse.  As long as mistakes are not habitual, work through the errors and then develop procedures to prevent them from happening again.

Keep drama in Merle Streep movies.

Overreactions, crying, hysterical laughter, game playing, etc. may win you an Academy Award, but they won’t win a loyal and dedicated client relationship.

In-person meetings are best.

Virtual relationships only get you so far.  Getting to know a person in person is the only way of truly connecting with them.  Communications become much more confident and secure once two people have met.

You aren’t the boss – you are the client.

And there’s a big difference.  You account team works with you – not for you.  PR agencies are partners.  They have their own organizational structures and hierarchies.  The account executive on your team is not your employee.  They work for the the agencies.  So it is not appropriate to assign them work and deadlines.  You’ll have a primary account manager assigned to you and its your job to work through them to get your account team working for you.

Micromanaging = bad relationships.

Do you really need to read every single media pitch?  Do you want to be cc’ed on every email among the team?  When everyone can focus on their duties – the job generally gets done better.

It’s a partnership – so share.

The more information about your goals, objectives, strategy, tactics, etc. that you share with your team the better your results will be.  Treating your PR team like outsiders or hired guns means you won’t be getting the most out of the relationship.  PR agencies have lots of connections – with analysts, journalists, bloggers, pundits, venture capitalists and business leaders.  They won’t know what you need until you tell them.  The more you share, the more you get back.

Give us a map to the minefield.

Every company and organization has its politics and internal strife.  If you clue in your PR team ahead of time where the mines are located then they’ll be less likely to step on one.

What about you?  Any thoughts on what it takes to be a great client?

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The 13 Funniest Twitter Accounts

Yes, of course, this is a subjective list.  But it is a hilarious one as well.

Biggie thumbs up for these tweeters!

"Biggie thumbs up for these tweeters!"

Social media consultants love to discuss the business implications of Twitter.  How you can reach new audiences, engage with loyal customers, enhance customer service, broadcast news and information, and even sell products and services.  But there’s another side to Twitter.

Entertainment.  There are some funny people on there.  So if you are looking for laughs – then these are the folks to follow (and, please, some of these are rated R so no complaints that you weren’t warned).

Here’s my list of the 13 of the funniest accounts on Twitter:

Rainn Wilson (@rainnwilson):

Summary: The actor best known for his portrayal of Dwight Schrute on “The Office.”

Just a Taste: “Just taught my son the word ’scrotum’. He will never un-learn that word.”

Darth Vader (@darthvader):

Summary: The evil overload from “Star Wars.”

Just a Taste: “Aren’t you a little hot to be a stormtrooper?”

Borat (@borat)

Summary: Yes, that Borat.

Just a Taste: “If chicago gets the olympics then 2 new events will be introduced, hip hop dancing and speed car jacking. Sponsored by ACORN.”

Abe Vigoda (fake) (@abevigoda):

Summary: An impersonator of the crusty old actor who used to be on the TV sitcom “Barney Miller.”  All he does is insist that he’s still alive.

Just a Taste: “Unless you hear otherwise I’m alive…”

Edgar Allan Poe (@edgar_allan_poe):

Summary: The famous horror and suspense writer tweeting from the grave.

Just a Taste: “Silly me. I thought the Cluetrain Manifesto was a literary analysis of the inner workings of Sherlock Holmes’s brain.”

John Cleese (@johncleese):

Summary: The comedian best known for being on Monty Python.

Just a Taste: “Just about to appear on Regis and Kelly, in New York… Such is the life of a mega-star…”

David Spade (@davidspade):

Summary: The actor, comedian and alum of “Saturday Night Live.”

Just a Taste: “matt damon gained 40 pounds for the informant. ive gained 10 since i saw it.”

Texts from Last Night (@tfln):

Summary: Parodies of the text messages twentysomethings send to each other.

Just a Taste: “My entire life is one complicated drinking game.”

Matthew Baldwin (@matthewbaldwin):

Summary: Writes the Defective Yeti blog.

Just a Taste: “Thank goodness the balloon boy saga is over. I am just happy that everyone is safe and on TV.”

Shitmydadsays (@shitmydadsays):

Summary: A twentysomething named Justine writes down things his elderly father says.

Just a Taste: “Just pay the parking ticket. Don’t be so outraged. You’re not a freedom fighter in the civil rights movement. You double parked.”

Rob Huebel (@robhuebel):

Summary: The comedian from Human Giant troupe.

Just a Taste: “Sincere apologies for stabbing the couple dressed as Ballon Boy’s parents at Halloween party last night. Thought you were the real deal.”

Dr. Samuel Johnson (@drsamueljohnson):

Summary: Dictionary writer scribbling from the beyond.

Just a Taste: “Grand Prix (n.) an itinerant Travelling-Circus Chariot Race; watch’d by Dullards, paid for by Watchmakers & DISTILLERS”

Fireland (@fireland):

Summary: The Denver writer Joshua Green Allen who pens the blog Fireland.

Just a Taste: “Your lust for power doomed 700 men to a watery grave. Yes, you sank my battleship—but at what cost to your soul? Now go to your room.”

What about you?  Any to funny Twitter accounts to add to the list?

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Do Blogs Naturally Run Out of Gas?

If only gas cans held blog posts.

If only gas cans held blog posts.

The New York Times has been publishing since 1851 – nine years before the start of the Civil War.  The Boston Globe has been cranking out newspapers since 1872 – seven years before the invention of the cash register.  And BusinessWeek began publishing when Herbert Hoover was president.

Blogs have been around since 1996 (the term “blog” was coined in 1997).  The challenge with blogging is that most blogs are written by a single person (occasionally by a team).  And most bloggers do it part time or as a hobby.

And most blogs don’t make money (or if they do – very low amounts).  There are exceptions, of course.  Blogs like TechCrunch, Mashable, and the Huffington Post have become runaway successes – and extremely popular money-making ventures.

But most blogs are not professional enterprises (Technorati says only 4 percent of bloggers are full-time professionals in its 2009 State of the Blogosphere report).

There’s little doubt that blogs are a powerful medium.  They have become the communications engine of the internet; changing the way businesses, organizations, and people interact.  But the question remains: Do blogs have a shorter shelf life than magazines and newspapers?  Do they just naturally just run out of gas?  And will they be replaced by other platforms?

The answer appears to be yes for all three.

The evidence can be found at Technorati in it’s two reports on the state of blogging for 2008 and 2009 (the 2009 report is being released in segments this week).  In its 2008 State of the Blogosphere report, Technorati provided the numbers that point to the short life span of blogs:

  • Technorati tracks 133 million blogs
  • 74 million posted within the last 120 days
  • 1.5 million posted within the last 7 days
  • 900,000 posted within the last 24 hours

There is a chasm the size of the Grand Canyon between the number of blogs created and number of blogs that post on a weekly and daily basis.  And fully 59 million blogs haven’t posted anything in more than four months.  That’s an awful lot of defunct blogs collecting dust in cyberspace.

In its latest 2009 report(being rolled out this week), Technorati reports that fewer than 13 percent of bloggers have been at it for six or more years and that 64 percent of bloggers started less than four years ago.  The report found that 66 percent of bloggers are blogging about the same or less in 2009 than they did in 2008 compared with 34 percent who now blog more frequently.

There is also anecdotal evidence that even popular blogs that have just ran out of gas or that the author has moved on to other communications platforms:

  • Jason Calacanis, CEO of Mahalo, a once prolific blogger quit blogging in favor of an email “newsletter,” although he occasionally updates his blog with material from the newsletter.
  • Robert Scoble from Scobleizer, once the poster child for blogging, has only posted four blog entries this month (the last one nearly 10 days ago).  Last month wasn’t much better as Scoble posted only six times.  This from a blogger that once posted nearly every day (although Scoble is still very active on other social media channels).
  • Steve Rubel who once blogged at the popular Micro Persuasion bid farewell to blogging in order to focus on lifestreaming – a combination of micro-blogging and blogging at Posterous.

So what do you think?  Is blogging sustainable?  Or is it a temporary medium?  Will there be blogs around in 10 or 20 years?  Will we be celebrating the centennial of blogs in 2097?

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